Terms and Conditions

Your use of this website and our company’s services is governed by the terms and conditions described below. By using this website, you agree to be bound by these terms and conditions. If you do not agree with these terms of conditions, you should exit this site immediately. Wonder Maids may make changes to this website, including these terms and conditions, at any time without notice. You agree to be bound by the current version of these terms, which will be accessible at the current URL.

Cancellations and lockouts: We require 24 hours’ notice of cancellation. If you do not cancel with enough notice, or if we cannot enter your home at the appointed time, we reserve the right to charge you a $49 cancellation/lockout fee.

Payments: We accept Visa, MasterCard, cash and email transfers payments. All payments must be made before the cleaning or immediately after our cleaners finish, before they leave your home.

Flat-rate pricing: We offer flat-rate pricing depending on the size of the home and options selected, although we reserve the right to adjust the price for fairness if your home is unusually large or messy.

Reviews: If you are dissatisfied with our work, we will make every effort to resolve your issues to your satisfaction. This process can take up to seven days. We request that you allow us to resolve your issue during this time before you leave a negative review for us online. This includes, but is not limited to, Google+, Yelp, HomeStars, etc.

Referrals: We put a great deal of time into recruiting, vetting and managing our cleaners. This agreement states that you agree to not independently hire any Wonder Maids cleaner unless you pay a one-time referral fee of $3000. This amount is due in full immediately upon personal employment of the cleaners, regardless of whether you use them for a recurring or one-time service.

200% Guarantee: If you’re unhappy with your cleaning, we’ll make it right: Either we’ll come back to redo any problem areas for free, or we’ll refund your payment. Re-cleanings or refunds must be requested within 24 hours of your cleaning and cannot be requested if you approved the work during your cleaning.

Moving heavy furniture/appliances: Due to safety concerns, Wonder Maids cleaners will not use ladders or move/lift items or furniture over 30 pounds. If you would like us to clean behind large appliances (e.g. stove, fridge) or furniture (e.g. couch), please move them prior to our arrival.

Arrival Times: We reserve the right to arrive to your home within a 30-minute window of the time of booking. For example, if the booking time is 12:00 p.m., we may arrive anytime between 11:30 p.m. and 12:30 p.m. This allows us to account for traffic, which is always unpredictable in the Greater Toronto Area.