FAQWonder maids

Booking

How do I book a cleaning?

Booking a cleaning is as simple as filling out this online booking form. You can pay via Interac e-transfer (send to [email protected]), by cheque (made out to Wonder Maids), or by cash at the time of the cleaning. We also accept all credit cards but card information must be provided ahead of time and a small processing fee will be charged.

What areas do you serve?

We serve the City of Toronto, Oakville, Mississauga, Brampton, Markham, Richmond Hill and Vaughan. We plan on expanding to the rest of the Greater Toronto Area in the near future.

Do you clean on evenings or weekends?

Yes, we have limited availability on evenings and weekends. Please specify that you would like an evening or weekend cleaning when you book, and we’ll make every effort to accommodate your request.

How long will my cleaning take?

A one-bedroom apartment will take one maid up to four hours to clean. Add about 30 minutes for every additional bedroom or bathroom. If we send a two-maid team, the times are cut in half, and times are reduced for weekly or bi-weekly cleaning. Please note that these times are just estimates—we will clean until your home is sparkling.

Pricing

How much does it cost to clean my home?

To calculate the cost to clean your home, please fill out our online booking form and enter your details. The total price is displayed on the third screen.

What is a deep clean?

If your home hasn’t been cleaned in two months or more, we recommend booking a deep clean so that our maids will spend extra time getting all the dirt and grime out.

What is a move in/out cleaning?

Our move in/out cleanings are designed to get a home ready for a new tenant. It’s a deeper clean that includes cleaning inside cupboards/drawers, baseboards and blinds.

Do I need to tip my maid?

We pay our maids fairly and competitively, and you can expect a job well-done with every cleaning, so a tip is absolutely not necessary. If you choose to tip your maid anyway, she will certainly appreciate it.

The Day of the Cleaning

Do your maids bring their own supplies and equipment?

We bring our own liquid supplies, although we may require you to provide a vacuum cleaner, mop and bucket. If you have any specific supplies you would like us to use, please lay them out for us when we arrive.

How many maids do you send?

We clean in teams of one, two or three maids. Occasionally, we will also send a supervisor to ensure the quality of our work.

Do you send the same cleaner(s) every time?

Yes, we make every effort to send the same cleaner(s) every time.

Do I need to be present during the cleaning?

No. If you won’t be home during your cleaning, we’ll make arrangements with you to make sure we can enter your home.

Policies

What is your 200% guarantee?

If you aren’t happy, we aren’t happy. That’s why we back our work with a double guarantee: First, we’ll come back to fix any problem areas for free. Then, if you’re still not happy, we’ll refund the full amount of your cleaning. Requests must be made within 48 hours of your cleaning.

Do you do green cleaning?

Yes. If you would like us to use green supplies, please specify this during your booking.

Are you pet-friendly?

Yes! If you have a pet that is wary of strangers, we recommend that you are present during the first cleaning so that he or she can get used to us.

Do you have any contracts?

We require you to agree to our terms of service, but we do not lock you into a contract—we want to earn your business every time we clean your home. If you choose to book a recurring cleaning, you will receive a discount of 10% to 20% depending on the frequency of cleaning.

Are you insured and bonded?

Yes! We are insured and bonded.

Can I cancel or reschedule my cleaning?

We require 24 hours’ notice of any cancellation or rescheduling. If you cancel with less than 24 hours’ notice, or if we can’t enter your home at your appointed time, we reserve the right to charge you a $49 late cancellation fee.

Can’t find an answer to your question on this page? Please contact us and we’ll get back to you quickly.

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